Beyond Meat botches its Southern California rollout

17 Oct

I was all excited. After months of anticipation, and then jealousy as Beyond Meat went from Northern California to the Pacific Northwest to the Rocky Mountain, Beyond Meat was finally coming to Southern California, or so said all their PR.

This morning I got a mass email from Beyond Meat’s founder and CEO Ethan Brown stating the following:

“I’m thrilled to announce that today, Beyond Meat makes its debut in delicious recipes in the prepared foods case of another Whole Foods region.”  Then I saw the following tweet: “Have you heard the news on our new regional rollout? Find Beyond Meat in recipes at SoCal @WholeFoods stores” with a link to their website.

On the website there’s a huge splash at the top stating “BEYOND MEAT LAUNCHES IN SOUTHERN CALIFORNIA” with a link to where you can find it. The Whole Foods that I usually go to in West LA was not listed but the one in Westwood Village was so I went there to get me some. AND NOBODY KNEW WHAT I WAS TALKING ABOUT.

First I went to the prepared foods counter since that’s where the email/tweet/website says it will be. Nope. They didn’t know what I was talking about. So I went to the sandwich counter since I remember people saying that in the Bay Area they got it in sandwiches at Whole Foods. The woman didn’t know what Beyond Meat was. When I explained that it was a type of fake meat she said, “Oh yes” and went into the refrigerator. She came out with a boxed package of seitan. Strike two.

Then I happened to see the store manager walking around so I told him that I saw on Beyond Meat’s website that it’s launching today and that his store was one of the ones that was supposed to have it. He knew what Beyond Meat was! So I was getting closer. He took me over to one of the prepared foods employees to ask where the Beyond Meat items were. Of course the employee didn’t know what Beyond Meat was but when he explained that it was fake meat the employee took us over and pointed out a tray in the hot food bar. Yes, the manager said, this is it.

What was it? A very sad looking item, as you can see from the photo. It was some Beyond Meat chicken that was boiled and/or steamed with some zucchini slices. This is the way that Beyond Meat is showcasing how much its new product is like chicken? By featuring it in a recipe that would turn off just about anyone, from devout vegan to devout carnivore? And here’s the best part: the sign above the item said: “Gardein Chicken”!

Well, the manager assured me that this was not Gardein but was in fact Beyond Meat, and that it was currently the only Beyond Meat item in the store. HOWEVER, he said, it was featured in some tasty salads the other day because they have been selling Beyond Meat for two weeks already!

So I bought a small amount of the boiled/steamed Beyond Meat in zucchini and water and left the store very disappointed. I really wanted some Beyond Meat! If only the bigger Whole Foods in West LA had it, but alas, it wasn’t one of the ones on the list. But hey, if Beyond Meat botched things so bad in Westwood, I wondered if it’s possible that the West LA store would have it anyway, so off I went.

My first stop was the hot food bar and the woman working there said there were no fake meat items in the hot bar and she sent me to the prepared foods case at the other end of the store. Well, they didn’t have anything with Beyond Meat, even though the email/tweet/website directs customers to the prepared foods case.

So I went back to the other end of the store to the sandwich counter. There I asked the employee if he had any Beyond Meat items. He looked at me and said something like, “You’re about the twentieth person to ask me that today! What gives?” Keep in mind it was not even noon at this point. I told him that Beyond Meat was mounting a big launch today of their product at Whole Foods in Southern California. He seemed exasperated and said, “Well nobody told me. It would have been nice to know. We’ve had Beyond Meat items for the last two weeks here but today we don’t have any.” Then he suggested I try the prepared foods case where I told him I’d already been. But I was lucky in that this gentleman was the very helpful type and he did not give up so easily. He took me over to the pizza area because he said they have been using it on pizzas. But unfortunately, the pizza maker said they didn’t have any of it today. Then he got a look in his eye and told me to try the taco bar, where he said there still might be some Beyond Meat left over from yesterday. So I went to the taco bar and sure enough, there in one of the bins, with a card that merely read Vegan Chicken in Tomatillo Sauce, I found it.

Beyond Meat in Tomatillo Sauce

I got a sample and it was good, very good, so I got a pint and I also got a taco. And I have to tell you, it’s tasty. I only wish Beyond Meat were as good with logistics as they are in the kitchen, but I guess if they had to only be competent at one thing, it’s better that it’s at making a tasty product than rolling it out into stores.

Beyond Meat in tomatillo sauce taco. Good!

So if you’re reading this, Mr. Brown, I really think you need to fire your regional manager in charge of your Southern California rollout today, because it appears to be an unmitigated disaster.

One Response to “Beyond Meat botches its Southern California rollout”

  1. M.A. DEE January 3, 2013 at 7:35 am #

    OH MY! I agree! I was waiting to too for the roll out. I have been following them since they launched there website and was hoping for an amazing opening here in So Cal , since they are located in El Segundo!!! I even went to the Whole Foods there and went looking and was promoting it to friends, who i got all ready for this NEW VEGAN product! I found it and i HAVE pictures and posted them on my Facebook PAGE! WOW! it was Dark GRAY! Yep, i even asked and they said this was it! What the HECK did they do to it! i took pictures and posted them and NO one belived me!! They were surley not going to try it NOW! Mr Brown and Mr Connolly!! What happened??? I was even in Orange County and asked at Mothers Markets and ALL the Whole Foods in the OC! NOPE! never heard of it!

    I am in the Natural Products industry and It looks like they need to Hire someone who in Passionate and Believes in there product, not someone who has no is just a merchandiser or sales person!!! They have not looked or dont know how to hire the right person/persons. They NEED us!

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