UPDATE: The owner of Field Roast has responded to me with the following comment:
“Hi…this is the doofus owner of Field Roast. It wasn’t a Field Roast booth and we had no idea that he was going to register as Field Roast. Walter May has been selling Field Roast for years at World Fest….i’m sorry for the confusion. We will certainly talk to Walter, we had no idea that he was registering the booth at Field Roast. We have never met him but wish him well…as he is putting out the vegan food for all. Peace – David.”
Frankly I find this to now be an even more shocking story. Someone registered this booth as Field Roast, it was listed on the WorldFest website as a Field Roast booth, it had a giant Field Roast sign on the booth, and they were selling stuff as Field Roast (for example: “Our corn dogs”) that weren’t actually Field Roast, and yet the owner of Field Roast wishes the mysterious Walter May well? A little research shows that this booth was also registered as Field Roast last year! Why would WorldFest allow this to happen? Could I have registered a booth as, let’s say, Odwalla, hung a giant Odwalla sign, and then sold a different company’s juices with signs that said “Our famous carrot juice” and this would have been fine with WorldFest? This is something the Attorney General’s office will need to look into, as well as the Department of Recreation and Parks. The vegan community has been scammed. I think I will find a class action lawyer to get involved.
I was really excited. I looked at the website for WorldFest, which bills itself as “L.A.’s Largest Veg Festival” featuring a “Vegan Food Court” and I saw that Field Roast was going to be one of the exhibitors. I thought this might be a chance to try some of their foodservice items that aren’t available in stores. I was even hoping they might have the Field Roast burgers, which as far as I knew were only available at Safeco Field, the Mariners’ ballpark in Field Roast’s hometown of Seattle.
In fact, I was so excited about trying these items that I decided it was worth a pretty far drive, a $9 admission fee, and $5 to park. I tweeted @FieldRoast to see if they’d be selling their burgers but of course they didn’t respond since their social media is awful and they rarely respond to questions and comments. But I did see on their twitter that they were also at the National Restaurant Association show in Chicago today. That’s impressive, I thought, that they could handle two events in two different cities in one weekend.
Well, it turns out they can’t, or they didn’t, I’m not sure which. You see, @VeganEvents, which if you’re not following them on Twitter and you live in Southern California what are you waiting for?!, was nice enough to see my tweet and let me know that the Field Roast booth at Worldfest was selling corn dogs. Okay, I decided, they’re there and selling Field Roast items I can’t get in stores, so I’m going.
I drove out, paid to park, paid to get in, found the Field Roast booth with the big Field Roast sign, and waited on a long line to order.
When I got to the front of the line I was really excited to see a whole bunch of items I’d never seen before. Meatball subs! Corn dogs! And yes, Veggie Burgers! Score! I didn’t know what to get so I was prepared to order a whole bunch of things. “I’ll take a meatball sub,” I said, when it was my turn to order. “And a corn dog! Oh, and a veggie burger, too! And I suppose I should get some fries to go with it all!” Man, was I psyched for a feast.
Then the thought occurred to me: are these the Field Roast veggie burgers from Safeco Field or the Field Roast coconut cutlets foodservice item I’d seen on their website. So I asked that question. “Uh…” the woman replied, they’re these,” at which point she picked up a bag and handed it to me: Gardenburger Flame Grilled veggie burgers, a frozen pack like the kind you’d get at Costco, full of hydrogenated oil and other garbage. The kind of stuff that’s not even allowed to be sold at Whole Foods because of the junk ingredients they contain. And yet here was Field Roast passing them off as their own, to unsuspecting customers who didn’t think to ask what they were buying.
I was stunned. So of course I didn’t order one. I just got the meatball sub and the corn dog and the fries and paid. And I was overcharged by five dollars by the way, an error I only realized because the price seemed way too high, but I think this was probably just an honest mistake, and they corrected it. Anyway, while I was waiting, the thought occurred to me: Is it possible that these meatballs aren’t a Field Roast item? Now keep in mind, the Field Roast classic meatloaf is my favorite Field Roast item as well as my favorite vegan meatloaf, so I just assumed it was made of something like that. But now I decided to ask. “Excuse me, what are the meatballs in the meatball sub?” The woman was very nice and went and got the bag to show me. “Whole Foods 365 Meatless Meatballs.”
Are they kidding me? Look, I knew Field Roast was not the best-run company, because I’d spoken with the owner at the Natural Products Expo and frankly, I found the guy to be a total doofus, but I had no idea he was capable of something like this. So then I had to know more: “Uh, and that corn dog I ordered, is that Field Roast?” She didn’t know and couldn’t find a bag, so she went behind the tent and asked one of the guys cooking the food. He came out and told me he’d check and then returned to tell me they were Cedar Lake brand corn dogs. Okay, I’ve eaten Cedar Lake products before. You can get them at Viva La Vegan or at some of the Seventh Day Adventist stores, like the one I sometimes go to in Glendale. They’re pretty good actually. But they’re frozen food! And they’re NOT FIELD ROAST! (And note that the sign in the photo of the menu above says they are “our” corn dogs.)
So after asking some more questions it turned out that the only thing Field Roast at the entire Field Roast booth, of the six different items they were selling, was the sausage! How the hell was this a Field Roast booth at all? Which raises the question: Was it? It sure says clearly on the WorldFest website that it was. There sure was a big sign up at the booth saying that it was. And there was even this sign taped to the inside wall of the booth saying clearly that it was, with this name, whoever the hell that might be.
But was someone pulling a fast one on Field Roast? Or did Field Roast, in their endless idiocy, authorize someone to falsely sell other companies’ cheap frozen products as their own gourmet items? Because while I’m not a lawyer, I have to wonder if that counts as criminal fraud. In fact, I am going to write a letter to the California Attorney General’s office, as well as the state of Washington’s Attorney General’s office and the FDA, and submit my evidence and photos, and let them decide if Field Roast was victimizing the vegan community here, or was itself perhaps the victim of a fraud.
And I didn’t even get into the customer service, which was abysmal. Now look, I get it, it was a fair, with long lines, so I’m not going to dwell on it, but even by those standards what was going on at this booth was horrific. I waited half an hour for those french fries, only to watch them finally arrive, be put onto two separate plates, and given to two other customers who supposedly were waiting even longer than I was. And that was it, that was all the french fries that were made. But I, and about five or six other people, were also waiting for fries. Sorry, we were told, the fryer also has to be used for the corn dogs, so we can’t cook too many french fries at once. Really? You can only cook enough for two orders? After I waited 30 minutes for them? Well, how long till more come out? Twenty to thirty minutes, I was told. At which point I asked for my money back and was given it. And by the way, while I was waiting, there were several people waiting for all kinds of food that they hadn’t received, including some people who’d been waiting since before I ordered. And then they announced that they were out of meatballs, prompting people who’d been waiting for their meatball subs to react with anger. Like I said, a complete and utter disaster.
But lame service is one thing. Like I said, it’s a fair. But falsely passing off cheap supermarket items as their own gourmet products is another matter altogether. One for which Field Roast owes the vegan community an explanation. We’re waiting.