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Part two: The Green Trucks give me the blues

4 Oct

I suppose I could feel angry, hurt, cheated, or any other number of feelings about what has transpired with the Green Trucks over the past couple of days, but the profound feeling that I have is sadness. I am sad that these people are such profound assholes.

This morning I received a comment on my blog post from someone named Sara at Green Truck. I’m going to re-post it here because it is one of the most astounding things you will ever read, and it confirms for me that the Green Truck people are vermin.

Green Truck comment

Rarely have I come across a piece of writing that reeked this badly. Let’s go through it. She starts by defending the patty. “Our Mother Trucker Vegan Patties have been made in house with locally sourced ingredients since 2007. ” Classic straw man maneuver, since I never questioned whether the patty was vegan. “We do offer our patty on vegan bread, a bed of kale”… let me stop right there. Um, no, you don’t. There was no vegan bread offered to me, nor was I offered the choice to have it on kale. I was not offered ANY choice. It was served to me on an eggy bun. And when I spoke with the two people in the truck, and they called the owner who immediately confirmed there was egg in the bun, the only thing I was offered as a result was a tortilla. But no choices were offered to me beforehand. “This is up to the customer”… um, no, it is not. And then she pathetically hides behind the non-sequitor of some people like their vegan patties on eggy buns with bacon and cheese! Well, good for them and, for the record, vegans DO NOT LIKE THEIR BURGERS ON EGGY BUNS WITH BACON AND CHEESE YOU SHITHEAD. And a burger called vegan that contains these items IS NOT VEGAN.

“Our menu supports vegans and non-vegans alike” — well, your vegan burger doesn’t support vegans because it contains egg, and your beef burger and chicken pesto sandwich kinda tipped me off that your truck supports non-vegans, even though “supports” is a terrible word choice that shows what a terrible writer you are. But I digress.

“Our Mother Trucker patty is 100% vegan” — here’s the straw man again “and it is the customer’s choice as to how they wish to accompany it.” This is the kind of sentence that really let’s the entire world know what lowlifes these people are. It was not the customer’s choice at all. There was no choice offered. The burger is called the Mother Trucker Vegan Burger, and as served it is not vegan. Nor is the customer notified that oh by the way, if you want your vegan burger to be vegan, you have to speak up and tell us that, even though of course how could you know that, since we tell you on our menu board and our website that it’s vegan, it just isn’t. But hey, it’s your choice. But if you don’t know, and thus don’t speak up, your “vegan” burger will be accompanied by animal products that by definition are not vegan.

And then comes the killer comment: “No deception here.” Are you old enough, or well-enough versed in history, to remember Nixon’s “I am not a crook”? Well, here’s the newest iteration: “No deception here.” Are you realizing at this point what kind of scum these people are? It’s truly shocking.

“On days where we have run out of the vegan bun it is served on an artisanal bun which is listed on printed menus on the truck and it is the customer’s choice if they wish to sans the bun and go with the bed of kale to ensure their meal is vegan.” First of all, sans is not a verb. I think she sansed an education. Second of all, why should I have to change anything to make an item called “vegan burger” vegan? And third, the menu board on the truck describes it only as “Mother Trucker Vegan Burger” and doesn’t say anything about the bun, and neither does the printed menu description from the website:

Green Truck menu

Your description doesn’t say a damn thing about the bun. But you call it a BURGER and you DO serve it on a bun and you say it’s a VEGAN BURGER so why would any customer ever think that they had to speak up and tell you they don’t want the bun? More to the point, nobody said to me: “We’re out of vegan buns, is a non-vegan bun okay or do you want it on a bed of kale.” Quite the opposite, THEY DIDN’T SAY A WORD.  As if I’m supposed to know to ask whether the bun on their vegan burger is vegan or not. And do you know why nobody working there said anything about the bun? Because as I said in my previous post, when I asked the woman working in the truck, she said the Mother Trucker Vegan Burger is ALWAYS served on that eggy bun.

It doesn’t matter if she’s only worked on your truck for a year, a month or a week, it tells me all I need to know about your claim that it’s usually served on a vegan bun and that your truck usually carries both vegan and non-vegan buns. This directly contradicts not only what I experienced but also contradicts what YOUR employee told me.

And then you go on to say, “Our apologies if your experience was confusing.” Well, Samuel Johnson was wrong. Patriotism is not the last refuge of the scoundrel. The last refuge of the scoundrel is claiming that the other side is confused. She does it here, and the douchebag who handles the Green Truck in San Diego did it to me last night when he said, “I can understand your confusion.” There is nothing confusing about the situation. You people are worthless and despicable. You are boils on the ass of humanity, wrapped up in a package of alleged greenness. You think you’re clever and can explain away the obvious but what’s obvious is that you don’t realize how transparent you are. I’m not confused at all. It’s pretty simple: you are poop.

She closes with, “We love our local vegan community and proudly provide delicious, organic fare.” I don’t care if the egg in your vegan burger is delicious egg or organic egg because I’M VEGAN AND I DON’T EAT EGG. As for whether you love the vegan community, I can’t speak to that. There’s all kinds of love. There are parents who love their kids yet burn them with cigarettes. Is that the kind of love you are talking about?

Okay everyone, are you ready for the big surprise? Oh wait, there’s something else I want to talk about before the surprise. It’s that fuckface tool down in San Diego. He whined to me like a baby last night that he was separately owned from Green Truck and that I was harming his business. He also didn’t apologize, for my confusion or otherwise. If he really gave a shit about vegans he would have expressed concern about my vegan burger containing egg, but he didn’t even have it in him to pretend he cared about that. But you know what I saw today? It turns out that Mr. I’m In San Diego And The Los Angeles Green Trucks Are Separate Separate Separate has his own Twitter account for the San Diego Green Truck (@GreenTruck_SD) and this morning he tweeted about the Green Truck Los Angeles being back on Wilshire today! And a few days ago he tweeted about the LA Green Truck being in Santa Monica! Now keep in mind, there is also another twitter account for the GreenTruck (@GreenTruck) but I’m talking about a Twitter that specifically describes itself as the San Diego Green Truck twitter yet promotes the appearances of the LA Green Truck in Los Angeles. And the fact that this San Diego account was tweeting this morning about the Green Truck being on Wilshire today after his email to me last night — without ever apologizing or explaining what happened on Wilshire yesterday — tells you plenty about Mr. San Diego Green Truck Fartlips. He’s a giant, giant asshole. And… not long after I received the comment from Green Truck’s Sara, the tweet on the San Diego twitter account promoting today’s Wilshire appearance was deleted! But fear not, because I screen-shot it before it disappeared and here it is:

@greentruck_SD tweet

So I do want to thank Mr. San Diego Green Truck Crybaby because without his tweet this morning I would have never thought to go back to Green Truck today. Which I did after receiving Sara’s comment, so thank you to Sara as well. And that’s the surprise! I went back to the Green Truck, ordered the Mother Trucker Vegan Burger from the same person who sold it to me yesterday, WHO DID NOT ASK IF I WANTED IT ON KALE OR IN A TORTILLA OR ON A NON-VEGAN BUN OR WHETHER I CARED IF IT WAS EVEN REALLY VEGAN OR ANY OTHER QUESTION WHATSOEVER. She just took my name and money, and then a few minutes later I was given a box marked “vegan” that contained my Mother Trucker Vegan Burger. And here it is, with today’s LA Times to show you that I really went back today and experienced the exact same thing despite the comments and remarks from representatives of both the Los Angeles and Green Trucks defending themselves to the hilt. THE SAME THING HAPPENED AGAIN.

Non-vegan vegan burger. Two days in a row. Sad and disgraceful. Shame on them!

Non-vegan vegan burger. Two days in a row. Sad and disgraceful. Shame on them!

Like I said, it makes me sad. Yesterday was bad enough. But after everyone at Green Truck was made well aware of what happened yesterday, they pulled the same thing again. I know. There’s really only one conclusion that can be drawn. They are knowingly selling a non-vegan burger as a vegan burger. The same woman who sold it to me yesterday didn’t say a word to me when I ordered it today, even though I wore a hat and big sunglasses today and used a different name so there was no way she knew it was me. I was wrong when I said in my post yesterday that she was nice. She’s yet another piece of Green Truck Trash. Is this job really so important to her that she would do this? Are the owners so terrible that she thinks they would fire her in a second if she didn’t stick to the party line and keep her mouth shut about the eggy buns? And speaking of these Dogshit Owners, after all that happened yesterday, and after Mr. San Diego Green Truck told me last night that he spoke to them about it, they send that truck out again today with none of their supposed- vegan buns (remember, the woman on the truck said the vegan burger ALWAYS comes on the eggy buns) and with no instructions to the staff to at least warn people that, as served, the vegan burger isn’t vegan at all. I can’t tell you when I’ve encountered such pathetic, despicable people.

But we’ll see what happens. My original tweets about the story yesterday were retweeted to tens of thousands of people today. And my blog post about the incident drove record traffic to my blog. The vegan community in LA is big but it’s not that big that word won’t get around to everyone. Ditto the Green community here. Word is spreading about the kind of people involved with the Green Trucks. The proper authorities in LA are being notified about the risks to those with egg allergens, among other things. And soon everyone will know what kind of green these people really care about.

(Did I mention that the dickwad in San Diego says the buns on his vegan burgers have always been vegan? And that I believe him? He’s a dickwad for other reasons, and not nearly as big a dickwad as the Los Angeles Green Truck dickwads, but a dickwad nonetheless. But don’t worry about his vegan burgers not being vegan. Because he assures me they are. So if you want an actual vegan Green Truck Mother Trucker Vegan Burger, all you have to do is drive to San Diego! Easy Peasy, right?)

This vegan burger isn’t vegan so they can Green Truck themselves

3 Oct

Green Truck
multiple trucks and locations
(310) 204-0477

Green Truck

UPDATE: 

I received an email this evening from David Holtze who claims to be the owner/operator of the Green Truck San Diego, which he says is a “separate business LLC” — this despite a shared website and a shared fax number on that website. He asks that I remove any reference to “San Diego” in my post because it is “causing harm to my business.” It seems to me that what is causing harm to his business is an association with a Green Truck in Los Angeles that is selling non-vegan vegan burgers. My post did not say that this happened in San Diego — it explicitly stated that this happened in Los Angeles.  In fact, my only reference to San Diego was in a general sentence that began “It’s hard to operate a food truck in LA (or San Diego)” and so I will remove the words “San Diego” from that sentence as a courtesy to Mr. Holtze and I will point out that he says he has served only local vegan focaccia buns since the day he has opened. I am happy to hear this since it means there is at least one Green Truck out there whose vegan burgers are actually vegan. So if you live in San Diego, go enjoy a vegan burger from his Green Truck and write him a positive review on Yelp if you like it, since he says he received a negative one tonight.

But obviously Mr. Holtze’s (vegan) beef is not with me but with the Green Truck in Los Angeles that is serving non-vegan vegan burgers. That is what is causing any perceived damage to his business. Does Mr. Holtze not realize that he shares a website with the Green Truck in Los Angeles? Does Mr. Holtze not realize that this website lists his weekly San Diego schedule alongside the weekly Los Angeles schedule? Does Mr. Holtze not realize that there is nothing to alert a visitor to this website that the Green Trucks are separately owned? And so clearly, his concern should not be directed toward this blog, but to the owner of the Green Truck in Los Angeles that is selling non-vegan vegan burgers. It seems that Mr. Holtze wants to have his vegan burger and eat it too, associating himself with Green Truck Los Angeles when it comes to a joint website, yet separating himself from Green Truck Los Angeles when there’s a problem.

Two final things to note in this update: Mr. Holtze’s buns in San Diego don’t even contain honey, and Mr. Holtze needs to stop slanderously using the word “slanderous.” Furthermore, he must immediately apologize to me at the top of the joint Green Truck website for his reckless and actionable comment that my post is causing harm to his business, and he should insist that SEPARATELY OWNED Green Truck Los Angeles apologize to the vegan community right under his apology to me, and then for heaven’s sake he should learn not to shoot the messenger!

My Original Post:

I haven’t posted in a while but this truck drove me to it. This isn’t a typical complaint about a vegan food item not being vegan. This is bigger than that. This is what appears to be an intentional fraud perpetrated on the vegan community. And it gets worse.

Back in May I went to the LA Vegan Beer Fest. It was great. Lots of vegan beer and food. Including the Green Truck. I’d heard about their Mother Trucker Vegan Burger and really wanted to try it. And I did. And it was good.

The Mother Trucker Vegan Burger is something that’s always on the menu at the Green Truck. Along with a number of meat items. But of course at the LAVBF they could only sell vegan items, so instead of their meat sandwiches they had a few different vegan offerings. But I got the Mother Trucker since I’d never had it before. And this is what it looked like:

Mother Trucker Vegan Burger at LA Vegan Beer Fest.

Mother Trucker Vegan Burger at LA Vegan Beer Fest.

It looks good, right? Well, here’s what it looked like when it was served to me today on Wilshire near LACMA:

Mother Trucker Vegan Burger. I mean "Vegan" Burger.

Mother Trucker Vegan Burger. I mean “Vegan” Burger.

If there’s one thing I can spot after 3+ years as a vegan, it’s an eggy bun. That bricohy shine gives it away every time. So I asked the two people working in the truck if the bun contained egg. The woman taking the orders said she thought so and looked at the man making the orders who said yes, he thought it did have egg. And let me say right now that both these people were extremely friendly and seemed like they wanted to do the right thing. So much so that the man making the food immediately volunteered to call the owner and ask. As I stood there, he called, he asked, and he was IMMEDIATELY told that yes, the buns contain egg. After he ended the phone call I politely said, “Okay, well then your vegan burger isn’t vegan.” And they agreed. And the man making the food offered to re-make it in a tortilla as a wrap, so I said okay, and he did, and it was tasty.

So a lot of credit goes to the people working the truck. There was no eye-rolling, they understood the problem, and they tried to rectify it. They didn’t act like they were well aware of the problem from other people asking. But maybe I’m a sucker and they knew they were selling non-vegan vegan burgers. But I’ll give them the benefit of the doubt, because like I said, they only seemed like they wanted to help.

It’s the owner of the Green Truck who’s the piece of shit. Here is a guy who knew immediately that the buns contain egg, who knowingly markets the burger as a vegan burger to the point that the word “vegan” is in the name of the burger, and who was a vendor at LA Vegan Beer Fest, so I KNOW it was made clear to him at that time what were and weren’t permissible ingredients. Oh, and I should mention that when I asked the people working the truck if that’s the bun that the Mother Trucker Vegan Burger is always served on they both said yes.

This is unacceptable.

My first email was to the Los Angeles County Department of Public Health. What if people with an egg allergy are buying this burger because they think it’s vegan, but being served egg? That’s a real problem. My next email was to the Los Angeles County Department of Consumer Affairs. This seems to me to be a situation where we are knowingly being sold something that is not the thing we are told we are being sold. The third email was to the Los Angeles County Agricultural Department’s Weights & Measures Division. They are the ones who regulate consumer overcharges, farmers market fraud, etc.

As I said, it’s one thing for someone to incorrectly market a non-vegan item as vegan. It’s another for someone to knowingly pass off a non-vegan item as vegan. But it’s a whole other thing when someone participates in the LA Vegan Beer Fest, takes advantage of the publicity afforded that event to promote themselves as vegan-friendly and ingratiate themselves with the vegan community, and then turns around and does something like this.

Oh, and did I mention the emails going to the movie studios and production companies around town, since the Green Truck does a lot of their business on a catering basis at those facilities? Whoever might be thinking of hiring them or bringing them back needs to know what is going on and what their employees are being subjected to. Because if the vegan burger isn’t vegan, how do we know if the “organic” ingredients are really organic, or if the “local” ingredients are really local?

This business needs to be fully investigated by the proper authorities. And believe me, it will be now. And every single violation that is noted — such as no conspicuous litter receptacle as required by LAMC 80.73(b)2(D — will be reported. The truck extends into a red zone? It will now be photographed and reported. Oh and guess what, they were just in Santa Monica yesterday selling their non-vegan vegan burger. Were they 35 feet from the nearest truck as required by that permit? That’s another email.

It’s hard to operate a food truck in LA (<<courtesy redaction>>) even when you’re being honest with your customers. I can only imagine how hard it must be to retain your permits if there’s a steady stream of clear violations being properly documented and reported. Hmmm. Maybe it’s impossible?

Field Roast might be the worst vegan food company ever, also known as The Mystery of the Fake Fake Meat Booth

19 May
IMG_7547

The Field Roast booth with the giant Field Roast sign.

2nd UPDATE: The person who ran this booth without Field Roast’s knowledge has responded in the comments under the name “Walter.”

UPDATE: The owner of Field Roast has responded to me with the following comment:

“Hi…this is the doofus owner of Field Roast.  It wasn’t a Field Roast booth and we had no idea that he was going to register as Field Roast.  Walter May has been selling Field Roast for years at World Fest….i’m sorry for the confusion.  We will certainly talk to Walter, we had no idea that he was registering the booth at Field Roast.  We have never met him but wish him well…as he is putting out the vegan food for all.  Peace – David.”

Frankly I find this to now be an even more shocking story. Someone registered this booth as Field Roast, it was listed on the WorldFest website as a Field Roast booth, it had a giant Field Roast sign on the booth, and they were selling stuff as Field Roast (for example: “Our corn dogs”) that weren’t actually Field Roast, and yet the owner of Field Roast wishes the mysterious Walter May well? A little research shows that this booth was also registered as Field Roast last year! Why would WorldFest allow this to happen? Could I have registered a booth as, let’s say, Odwalla, hung a giant Odwalla sign, and then sold a different company’s juices with signs that said “Our famous carrot juice” and this would have been fine with WorldFest? This is something the Attorney General’s office will need to look into, as well as the Department of Recreation and Parks. The vegan community has been scammed. I think I will find a class action lawyer to get involved.

ORIGINAL POST:

I was really excited. I looked at the website for WorldFest, which bills itself as “L.A.’s Largest Veg Festival” featuring a “Vegan Food Court” and I saw that Field Roast was going to be one of the exhibitors. I thought this might be a chance to try some of their foodservice items that aren’t available in stores. I was even hoping they might have the Field Roast burgers, which as far as I knew were only available at Safeco Field, the Mariners’ ballpark in Field Roast’s hometown of Seattle.

In fact, I was so excited about trying these items that I decided it was worth a pretty far drive, a $9 admission fee, and $5 to park. I tweeted @FieldRoast to see if they’d be selling their burgers but of course they didn’t respond since their social media is awful and they rarely respond to questions and comments. But I did see on their twitter that they were also at the National Restaurant Association show in Chicago today. That’s impressive, I thought, that they could handle two events in two different cities in one weekend.

Well, it turns out they can’t, or they didn’t, I’m not sure which. You see, @VeganEvents, which if you’re not following them on Twitter and you live in Southern California what are you waiting for?!, was nice enough to see my tweet and let me know that the Field Roast booth at Worldfest was selling corn dogs. Okay, I decided, they’re there and selling Field Roast items I can’t get in stores, so I’m going.

I drove out, paid to park, paid to get in, found the Field Roast booth with the big Field Roast sign, and waited on a long line to order.

IMG_7559

When I got to the front of the line I was really excited to see a whole bunch of items I’d never seen before. Meatball subs! Corn dogs! And yes, Veggie Burgers! Score! I didn’t know what to get so I was prepared to order a whole bunch of things. “I’ll take a meatball sub,” I said, when it was my turn to order. “And a corn dog! Oh, and a veggie burger, too! And I suppose I should get some fries to go with it all!” Man, was I psyched for a feast.

Then the thought occurred to me: are these the Field Roast veggie burgers from Safeco Field or the Field Roast coconut cutlets foodservice item I’d seen on their website. So I asked that question. “Uh…” the woman replied, they’re these,” at which point she picked up a bag and handed it to me: Gardenburger Flame Grilled veggie burgers, a frozen pack like the kind you’d get at Costco, full of hydrogenated oil and other garbage. The kind of stuff that’s not even allowed to be sold at Whole Foods because of the junk ingredients they contain. And yet here was Field Roast passing them off as their own, to unsuspecting customers who didn’t think to ask what they were buying.

IMG_7571

I was stunned. So of course I didn’t order one. I just got the meatball sub and the corn dog and the fries and paid. And I was overcharged by five dollars by the way, an error I only realized because the price seemed way too high, but I think this was probably just an honest mistake, and they corrected it. Anyway, while I was waiting, the thought occurred to me: Is it possible that these meatballs aren’t a Field Roast item? Now keep in mind, the Field Roast classic meatloaf is my favorite Field Roast item as well as my favorite vegan meatloaf, so I just assumed it was made of something like that. But now I decided to ask. “Excuse me, what are the meatballs in the meatball sub?” The woman was very nice and went and got the bag to show me. “Whole Foods 365 Meatless Meatballs.”

Meatballs

Are they kidding me? Look, I knew Field Roast was not the best-run company, because I’d spoken with the owner at the Natural Products Expo and frankly, I found the guy to be a total doofus, but I had no idea he was capable of something like this. So then I had to know more: “Uh, and that corn dog I ordered, is that Field Roast?” She didn’t know and couldn’t find a bag, so she went behind the tent and asked one of the guys cooking the food. He came out and told me he’d check and then returned to tell me they were Cedar Lake brand corn dogs. Okay, I’ve eaten Cedar Lake products before. You can get them at Viva La Vegan or at some of the Seventh Day Adventist stores, like the one I sometimes go to in Glendale. They’re pretty good actually. But they’re frozen food! And they’re NOT FIELD ROAST! (And note that the sign in the photo of the menu above says they are “our” corn dogs.)

So after asking some more questions it turned out that the only thing Field Roast at the entire Field Roast booth, of the six different items they were selling, was the sausage! How the hell was this a Field Roast booth at all? Which raises the question: Was it? It sure says clearly on the WorldFest website that it was. There sure was a big sign up at the booth saying that it was. And there was even this sign taped to the inside wall of the booth saying clearly that it was, with this name, whoever the hell that might be.

Inside sign

But was someone pulling a fast one on Field Roast? Or did Field Roast, in their endless idiocy, authorize someone to falsely sell other companies’ cheap frozen products as their own gourmet items? Because while I’m not a lawyer, I have to wonder if that counts as criminal fraud. In fact, I am going to write a letter to the California Attorney General’s office, as well as the state of Washington’s Attorney General’s office and the FDA, and submit my evidence and photos, and let them decide if Field Roast was victimizing the vegan community here, or was itself perhaps the victim of a fraud.

And I didn’t even get into the customer service, which was abysmal. Now look, I get it, it was a fair, with long lines, so I’m not going to dwell on it, but even by those standards what was going on at this booth was horrific. I waited half an hour for those french fries, only to watch them finally arrive, be put onto two separate plates, and given to two other customers who supposedly were waiting even longer than I was. And that was it, that was all the french fries that were made. But I, and about five or six other people, were also waiting for fries. Sorry, we were told, the fryer also has to be used for the corn dogs, so we can’t cook too many french fries at once. Really? You can only cook enough for two orders? After I waited 30 minutes for them? Well, how long till more come out? Twenty to thirty minutes, I was told. At which point I asked for my money back and was given it. And by the way, while I was waiting, there were several people waiting for all kinds of food that they hadn’t received, including some people who’d been waiting since before I ordered. And then they announced that they were out of meatballs, prompting people who’d been waiting for their meatball subs to react with anger. Like I said, a complete and utter disaster.

But lame service is one thing. Like I said, it’s a fair. But falsely passing off cheap supermarket items as their own gourmet products is another matter altogether. One for which Field Roast owes the vegan community an explanation. We’re waiting.

11 best vegan things i 8 in ’12

30 Dec

Ten

Last year I did the “10 best vegan things i 8 in ’11” so this year I thought I’d bump everything up one (except I didn’t make it the 11 best things i 9 in 12 because I’m not a silly person, silly). So here they are, in a particular order. Oh, and I didn’t include anything that made last year’s list, but that doesn’t mean everything on this year’s list is better than everything on last year’s list even if I ate some of the things from last year’s list again this year. Got it? Let’s go:

Beyond Meat in Tomatillo Sauce Taco at Whole Foods

Beyond Meat in Tomatillo Sauce Taco at Whole Foods

11. The Beyond Meat Tomatillo Taco I had at the Whole Foods in West LA. If you follow me here or on Instagram you know about my frustration with Beyond Meat. I think it’s not only overhyped but also overrated. It absolutely RUINED one of my daily staples, the Vegan Curry Chicken Salad at Whole Foods, which went from great when it was made with Gardein to good when it was made with Eco-Cusine to inedible now that it’s made with Beyond Meat. Inedible! It tastes like rubber. It’s downright nasty, and I can’t believe they haven’t gone back to a non-BM version. That said, I’ve had some good things with Beyond Meat, particularly some salads from the Whole Foods in El Segundo, where Beyond Meat held it’s SoCal launch party, and so I guess the kitchen there knows how to use it. Because that seems to be a huge problem with Beyond Meat. According to Chef Jenny Bradley, a Vegansaurus blogger and the pastry chef at Source in San Francisco, it’s all in the preparation, and apparently a lot of people have no idea how to use the stuff. For example, I got a terrific Beyond Meat Sesame Chicken Salad from the Whole Foods on West 3rd & Fairfax, but when I went back a week later and got more of the exact same thing it was awful. Ditto when I gave it another chance a month later. It seems like some chefs are good with it and some are not. All of that said, the very first time I tried Beyond Meat, in a tomatillo sauce preparation from the taco bar at the Whole Foods in West LA, it was AMAZING. Really, really good. AND THEY HAVE NEVER HAD IT AGAIN. AT ANY WHOLE FOODS WHERE I’VE SEARCHED. AND I’VE SEARCHED MANY. AND I’M USING TOO MANY CAPS.

Spicy Chick pizza at Purgatory Pizza

Spicy Chick pizza at Purgatory Pizza

10. The Spicy Chick Pizza at Purgatory Pizza. Today is the six month anniversary of Vegan Pizza Day, which was on June 30. So where did I decide to go for Vegan Pizza Day? Pizzanista! I’d seen on their Twitter or on Quarrygirl or on somewhere that they were having a special for Vegan Pizza Day with their Seitan Meets Jesus pizza: a variety of  Upton’s Naturals Seitans on a Daiya pie! It sounded so good that I decided to overlook the Seitan/Satan pun which I think we can all agree WE HAVE HAD ENOUGH OF. So I headed down to Pizzanista on that beautiful Saturday afternoon (I don’t really remember how the weather was that day) and… they were closed! They don’t open on Saturday and Sunday till 5! What?!?! Not even on Vegan Pizza Day?! Vegan Bummer! So I quickly started thinking where else I could get pizza in Downtown L.A. and I remembered Purgatory, which I’d never been to and always wanted to try. And which was actually serving vegan pizza for lunch on Vegan Pizza Day. So I drove over and got their Spicy Chick Pizza which is Gardein chicken, green pepper, onion, garlic and El Diablo sauce. Now I know that hearing El Diablo Sauce makes you think this pie could out-firebreathe a dragon but nope, it merely had a nice kick to it. And it was great. I loved it. However… I could not get the thought of that Seitan Meats Jesus pie out of my head so for dinner, I actually drove back downtown and picked one up. And then promptly pulled my car over on some deserted downtown side street and wolfed down a slice at the wheel. And it was good. Really good. But not as good as the Purgatory. (And odd that the JESUS pie was not at the PURGATORY place but file under whatevs.) And you know what else while we’re speakin o’ pizza? A few days later I tried Cruzer for the first time and had their Hawaiian pizza, which wasn’t as good as either of the other two. But I digest. Back to the list!

"Fairy Fudge Sundae" (add raspberry!) at Leaf

“Fairy Fudge Sundae” (add raspberry!) at Leaf

9. The dessert thing I had at Leaf. What? I thought you didn’t like Leaf, Insufferable Vegan! Well, I don’t. There’s something about the place I didn’t like at all. First of all, the space is weird. Second, the staff was weird. They were non-existent. And I don’t mean non-existent in the sense that when I needed something they were nowhere to be seen. I mean that they were nowhere to be seen AT ALL. I walked in on a Saturday night and nobody was there. I saw one couple eating at a table and they were the only humans I saw. For a while. I stood there for a couple of minutes. I could hear voices in the kitchen. But it took a while for a woman to emerge and seat me. Then she disappeared. And nobody was around. For quite a while more. Until a different server emerged and approached me. And he was a very nice guy, and helpful, and he took my order and then yup, went in the back and disappeared. And I could hear a bunch of staffers in the back laughing and having a good old time. I might even think they were doing things that are legal in Colorado now. Who knows. They sure were enjoying their disappearance quite a bit though. And then my server brought my food. And it wasn’t very good. It was some kind of fake chicken wrap. Which the server had recommended because he said some of the other sandwiches were messy and hard to hold. Except that the wrap he gave me had sauce all over the top. Which he didn’t mention. And which prevented anyone from holding it. So I fork and knived it but eh, nothing special. And then for some reason I decided to try a dessert. I think it’s because while I was eating my wrap someone came in just to get some ice cream to go (which they got only after waiting a few minutes for a human to emerge to serve it to them). There were three kinds of sundaes on the menu and I wanted one. Well, I wanted all three but I was only going to get one. And so I asked the server for a recommendation and he suggested the Righteously Raspberry Sundae. Now I like raspberry stuff. A lot. But I was in the mood for something chocolatey and the raspberry sundae only came with vanilla ice cream. So I got the Fairy Fudge Sundae, which has both chocolate and vanilla soft serve, and I asked if he could throw some raspberry sauce in there too, and he obliged. And since I didn’t like the place, and didn’t like my food, I didn’t want to like the dessert either. And I didn’t like it all the way to the bottom of the giant glass in about eight seconds. It was sooooooo good. I mean soooooooooooooo good. Just go there and get the damn thing already!

THE PRETZEL at Golden Road Brewing

THE PRETZEL at Golden Road Brewing

8. The pretzel at Golden Road. Yes, that one. THEEE PRETZEL. I know you already know about the pretzel. I know you’ve already eaten the pretzel. And if you haven’t I know you think shut up it’s only a pretzel, but that only means you haven’t had THE PRETZEL. What can I say. I never thought I’d be purchasing yet alone recommending yet alone raving about a seven dollar pretzel. But believe me, you spend worse seven dollarses all the time. If you’ve never had it, go and get it. If you’ve already had it, stop nodding.

Meatball Sub at Cruzer Pizza

Meatball Sub at Cruzer Pizza

7. The Meatball Sub at Cruzer Pizza. Hey, look at that — I mentioned Cruzer earlier and kinda dissed or at least meh’d their pizza, and I didn’t tip my hand that I loved their meatball sub so much that it was going to make my list. But here it is cuz it was goooooood. Man did I like this. I know — meatless meatballs and fake cheese on a roll. How tough is that to do. We could make it at home no problem. But nope. There was something about the stuff they used and the way it came together that made me think if I lived on that side of town instead of the eight miles away that feel farther than San Diego I would eat this every single night. Or at least once a week. Or maybe a few times a week. And I want one right now. And they need to move near me. Or open a second store in the Winchell’s Donuts with the This Space Available sign on it for three weeks even though it’s still serving donuts.

Craig's

Craig’s

6. Craig’s. Wait, that’s not a thing that’s a place. Yeah, I know. I’m cheating. Because I had such a good meal at Craig’s but can’t point to any one thing as the thing for the thing list. I went with my vegan friend who’s the vegan managing editor at the vegan website SuperVegan. (I’m vegan name-dropping.) And we did the thing we sometimes do which is ordertoomuchfood. That’s a verb, btw, and it’s also a misnomer, because it always works out to be just the right amount of food. Even if afterwards we’re ancient Romans in need of a feather. And so we got four things for two people. The Vegan Sausage Pizza, the Stuffed Peppers, the Vegan Meldman’s Honey Truffle Chicken (which they said is made with agave not honey for the vegan version) and the Vegan Chicken Parmigiana. And they were ALL really good. Like so good I’m remembering how good they were as I sit here and type they were good. It was impressive to see what this kitchen could do with some Gardein and Follow Your Heart cheese. And btw, this is a nice jernt. It’s not a vegan place by any means. It’s a place to bring your steak-eatin’ family or business colleague or date. While you get to feel like you’re out at a nice place for a nice dinner and ordering from the menu with ease and not having to ask a million questions and beg for a million modifications. Yup, a fancy place with a vegan section on the menu. Progress! And oh, we got dessert too.

Amy E's Peanut Brittle

Amy E’s Peanut Brittle

5.The Peanut Brittle from Amy E’s Bakery. Do you like peanut brittle? Doesn’t matter, listen up. Amy E’s is a bakery in Moscow, Idaho. That’s far away from anybody reading this blog. Or using the Internet even. But the peanut brittle that Amy E makes in Moscow I is not to be believed. Now that’s a stupid expression to use about peanut brittle. And I’m just going to say it’s not true. It is to be believed. It’s not like I told you I ran a two-minute mile. It’s just peanut brittle. But most peanut brittle has dairy in it. But Amy’s does not. It’s vegan. And it’s more than vegan, it’s vegan crack. I had to stop buying it, really, because I couldn’t stop putting pieces of it in my mouth and crunching them up with my teeth. It is crazy, crazy good. And now some help: You can find it in L.A. at the Co-opportunity in Santa Monica, at Erewhon, and at Lassen’s markets. There is no chance you buy this and don’t name your kid Insufferable in appreciation.

Vegan Red Velvet Cake at Jamaica's Cakes

Vegan Red Velvet Cake at Jamaica’s Cakes

4. The Vegan Red Velvet Cake at Jamaica’s Cakes. I stick vegan in the title because they also have a non-vegan Velvet Cake. Which they tell me isn’t as good. Which I wouldn’t know yet completely believe because this is the best vegan cake I have ever had. And it’s so good that I don’t even need to include vegan in that sentence — it is one of the best cakes I have ever had. AND I DON’T EVEN LIKE RED VELVET CAKE. Now they don’t have this every day at Jamaica’s. But sometimes they do. Or you could order it. Or if you get lucky, they’re selling single slices of it the day you arrive. Which has happened to me a few times. But if you arrive and they’ve got other flavors of vegan cake by the slice but not the red velvet, then by all means try one of the others, they’re all good. And some are very good. And some are excellent. But the red velvet is better than excellent. Oh, and those sprinkles on top? Vegan. I asked.

SAGE BISTRO! Top Row: Bistro Po' Boy with German Potato Salad, Close up of the Po' Boy, Close up of the Potato Salad. Middle Row: Root Vegetable Tacos, Mac and Cheese Ball, Quinoa Corn Cake. Bottom Row: Pesto Croissant Club Sandwich, Close up of the sandwich, Mashed Potatoes.  Photo credit: SuperVegan. Photo by: Andrea Wachner.

SAGE BISTRO! Top Row: Bistro Po’ Boy with German Potato Salad, Close up of the Po’ Boy, Close up of the Potato Salad. Middle Row: Root Vegetable Tacos, Mac and Cheese Ball, Quinoa Corn Cake. Bottom Row: Pesto Croissant Club Sandwich, Close up of the sandwich, Mashed Potatoes. Photo credit: SuperVegan. Photo by: Andrea Wachner.

3. Sage Bistro. Yup, I’m cheating again. I’m doing a meal instead of a thing. But with this one I could do a thing. And the thing would be their Bistro Po’Boy, a seitany stack that I loved. But it was a close call over their Pesto Croissant Club Sandwich which I also loved. And it’s possible I liked the Po’Boy better because it was the first thing I put in my mouth of the again too many things that I had with my MEVF. (Managing Editor Vegan Friend.) We got so many things and they were so many good. You can read her post about it. I’m getting too full just remembering.

"The Vegan Chili" from Hot Knives

“The Vegan Chili” from Hot Knives

2. The chili from Hot Knives at Tony’s Darts Away‘s Vegan Chili Cook-off. Now before I go any further I want to say that this could have easily been number one. It was a close call. And so its second place finish takes nothing away from this being the best chili I have ever had. That’s right. Ever. Like as in those almost half a hundred non-vegan years too. This was insanely good food. In fact, it’s so good, I’m going to abandon the stupid writing for a moment and try to actually describe what was so good about it:  It was complex. Like the way an amazing piece of art or an amazing piece of writing or an amazing piece of music or an amazing wine is complex. It makes all kinds of parts of your brain work at once and the work they all do occurs in a synchronized reaction that sets off neurons or other brain-part-things that create a feeling of pleasure and satisfaction that might as well be some kind of crazy drug you shoot in your arm but instead is just chili. And thank god, cuz I’m afraid of needles.

Pho Ga at Au Lac

Pho Ga at Au Lac

1. The Pho Ga at Au Lac. Okay, can you imagine how good this fake chicken pho must have been to surpass that chili description above? And like I said, it was close. This could have been two and two could have been one. And I had to really concentrate to remember my remembrance, and think about the reactions I had and think which was better if one could even be said to be better. And somehow, the pho edged it out. It wasn’t about the stuff that was in the pho, like the fake chicken or the other stuff they give you to add to your bowl, it was about the soup itself. It had a stunning perfection to it that floored me. A completeness. That rare feeling you get with anything that this is as good as this could be. That to imagine this being any better might as well be trying to imagine another color that you have never seen. Oh, and I don’t even really like soup.

And that’s my list. Did you have some vegan food this year that was so good you had to shake your head in amazement? I’d love to hear about it, especially if it’s within driving distance of my driveway.

Chego’s attitude toward vegans: Why won’t Chego away

1 Dec

Chego
3300 Overland Ave
Los Angeles CA 90034
310.287.0337

Chego

Sometimes it’s hard to have a conversation in 140 character segments. So rather than keep tweeting back and forth with Chef Roy Choi, founder of the Kogi food trucks that started a craze in, well, food trucks, I decided to write a longer post.

I’ve been vegan for over two years now, and my experience this week at Chego was one of if not my worst vegan restaurant experience. And it was particularly frustrating for a number of reasons. First off, back in May, Chef Choi tweeted that he quit eating meat. Oh, and by the way, that link I just provided about Chef Choi not eating meat anymore? It’s from The New Yorker. Seriously, this was deemed such a momentous event that the New Yorker covered it. Then a couple of weeks later he was saying that just because he might give up meat for a while doesn’t mean he’s a vegetarian or vegan, but that he feels for us.

So about a month ago I tweeted him asking if there was anything for vegans to eat at his restaurant Chego on Overland at Palms. My tweet: “Hi chef! Is anything @EatChego vegan or easily veganizable? Thnx!” His reply: “Many things for you to eat. We got you.”

Great, right? Sure, it was all great until I actually decided to try to go and eat there. Then it was a completely different story. I went in for lunch and the woman taking orders couldn’t have been more friendly. I told her about my exchange with Chef Roy and she seemed to want to help. However, she didn’t have a very good grasp of the ingredients that were in each item.

So she went in the back and brought out a gentleman who I presume to be the manager. He sure acted like a manager. And I explained to him about the tweets I exchanged with Chef Roy. And… he could not have cared less. Seriously, if I had an employee who didn’t seem to care about what I, the owner, had told a customer, that employee would not be around much longer.

But when I tweeted Chef Roy about his manager’s bizarre behavior, which pretty much included a refusal to speak to me directly even though he was standing right in front of me, instead choosing to relay all messages through the woman who was taking orders as if some scene from a sitcom where the parents or siblings are fighting, Chef Roy wrote back pretty quickly to tell me this manager “did what he could.” What?! Did Chef Roy really check with his manager that quickly and not only take the manager at his word but then just turn around and tell me his manager’s response? Or, as I suspect, did Chef Roy just automatically decide to stand by his manager’s completely unacceptable and customer-unfriendly behavior without even asking the manager about it.

And let me tell you, I could not have been more nice about the whole thing. I never go to a non-vegan restaurant and expect to be fed as if it’s my right. Sometimes if I’m in a pinch somewhere, or wind up at a place where a group of friends are meeting, I will explain myself to the server and ask if they’re able to help. And they’re often as nice as can be.

But this was the opposite situation. Here I was, going to a restaurant where the owner himself had told me “Many things for you to eat. We got you” and yet the manager couldn’t give a rat’s ass and was not in the least bit interested in making this work for me. And not only that, the menu has been updated at Chego recently as reflected on the website. However, the restaurant itself has made the decision not to print new menus, instead sticking with outdated laminated sheets and instead using white stickers to cover up and block out the items that are no longer on the menu like you’d see at some down-on-its-luck hardscrabble coffee shop. I kid you not, these are the menus that customers are left to use.

Making matters worse, I was told that some of the items contained things like fish sauce that weren’t in the ingredients listed for each item on the menu. So how am I supposed to know what to order without help from the people who work there? Again, after I was told by the owner “Many things for you to eat. We got you” and after I told the manager that the owner had told me this. I know I’m repeating myself but I still find it shocking.

None of the items on the menu are labeled vegetarian, yet alone vegan, so it wasn’t like I had that going for me to provide some assistance. I was completely at the mercy of the staff and they were of no help whatsoever.

So what finally wound up happening? Well, the manager deigned to tell the woman taking orders that I could get the “Sour Cream Hen House: marinated grilled chicken rice bowl w/fried egg, Chinese broccoli, sour cream sambal, Thai basil, sesame and red jalapeño” and hold the sour cream, chicken, and fried egg. So I said sure. Like a friend of mine always says, “I’m not picky, just vegan.”

Then the woman told me that if I ordered the “Beehive Brussels Sprouts: caramelized and deglazed w/ soy vinaigrette over yogurt curd and honeycomb, crowned w/ salsa ensalada, fried shallots and sesame” without the honeycomb I’d be fine, so I said great to this, too. Now I know you’re saying, “But it has yogurt.” However, this was apparently one of their new items and it is not on the old weatherbeaten menus they have at the restaurant, so I had no idea what the ingredients were other than the honeycomb, which I guessed at given the “Beehive” in the name. And even though I’d already explained a few times to the woman taking orders that vegan meant no meat, no fish, no dairy, no eggs — she still told me I’d be fine with an item that came on a bed of yogurt. So when the item arrived, yup, it was on a bed of yogurt. AND, the sour cream bowl hold the sour cream came with, you guessed it, a big dollop of sour cream on it.

Beehive Brussels sprouts hold the honeycomb but oops, they gave it to me on a bed of yogurt.

Beehive Brussels sprouts hold the honeycomb but oops, it’s on a bed of yogurt!

And yet when I tweeted to Chef Roy that my experience at Chego had been rough, he replied “Don’t know why it was rough.” Really?!

I have to wonder just how detached Chef Roy is at this point from his restaurants. Why would he tell me there were many things to eat there without getting specific, leaving me with the impression that, well, there’d be many things for me to eat there, when that couldn’t have been further from the situation, at least not with the help of his staff, which was either unable or, remarkably, UNWILLING to help me.

So after my lunch I asked him what were these “many things” he’d told me awaited me. And he replies: “Leafy T.” Okay, well, they did not tell me about this option at the restaurant. Perhaps because the item as listed on the menu contains a “fried egg” — though they did not offer me the option of getting the Leafy T and holding the egg. I then asked him whether the “Smashed Kabocha Cup: roasted kabocha and sweet potato puree w/ soy glaze, bread crumbs, herbs and seasonal veggies” or the “Fancy Guac Salad: w/ fresh orange slices, fennel, pickled red onion and a chipotle dressing” contained any egg or dairy, and he never answered my question. Instead he simply sent me another tweet saying “You live up to your name.”

Now granted, I CAN be insufferable, as any of you who are regular readers (love ya!) know. And that’s partly the whole point. BUT I can also be friendly, polite, understanding, and VERY appreciative of any non-vegan place that’s trying to accommodate me. AND I can totally get it when a clearly non-vegan place can’t or won’t accommodate me. But when the owner of a restaurant tells me “Many things for you to eat. We got you” and then acts like I’m the one who’s being unreasonable for complaining that they didn’t got me even a little, then I think it’s the other party who’s clearly insufferable. And if you say it sounds more like he’s being Too Cool for School than insufferable, then I’m standing here touching the tip of my nose with my finger. And did I mention that this owner’s manager didn’t want to help at all to the point of rudeness, and that this owner talked earlier this year about not eating meat himself?

So what did I do after my twitter exchange with THE GREAT CHEF ROY ‘PAPI’ CHOI? I went back to Chego that very same night for dinner. That’s right. I went back and ordered the Leafy T bowl hold the fried egg. And at night, the guy taking the orders was much more knowledgable about ingredients than the woman at lunch, and seemed very certain that the Fancy Guac Salad did not contain any egg or dairy, so I got that too.

"Fancy Guac Salad" This was very good.

“Fancy Guac Salad”
This was very good.

And? Well, the Fancy Guac Salad was very good, although one of the two big chips they gave me with it was soggy. But I did not like the Leafy T at all. Maybe the fried egg brings the whole thing together, I don’t know. But I can tell you that it wasn’t nearly as good as the parts of the Brussels sprouts or the Sour Cream, Chicken and Egg Bowl hold the Sour Cream, Chicken and Egg that I picked at where they seemed not to touch the dairy that I’d asked them unsuccessfully to leave out.

And there, that’s my Chego story. I’m not sure what to make of it. Maybe you’ll have a better sense than I will. It sounds like an owner who really doesn’t have much of a clue what’s going on at his own restaurant, but maybe that’s not the case at all. Maybe he just wants to sound accommodating to everyone, or progressive, without really giving any thought to what that actually entails for someone who takes him at his word and shows up to eat the things he tells them they’ll be able to eat.

I hope THE GREAT CHEF ROY ‘PAPI’ CHOI will see that he’s the one who was being insufferable here, or at least that we both were, although I will only admit to being insufferable in this instance AFTER my visit, not before or during. And I hope this opens his eyes to the problem, and that when he finally decides to spend a little money and print new menus instead of covering up old items with white stickers (seriously, how much could some new menus cost, we’re not talking fancy menus here, we’re talking one 8.5″ X 11″ page) that maybe he’ll even think about putting some kind of symbol for vegetarian or vegan or can-be-made-vegan-on-request on the menu, like MANY restaurants in Los Angeles do these days. You know, the kind who really ARE trying to accommodate people who are doing the thing that Chef Roy mused to The New Yorker that he was thinking about doing.

I will end by saying one thing: Chef Roy is really talented. Some of the food I picked at around the edges was really, really good. If he would make more of an effort for us — and it would only take a little bit of effort — he could easily come up with a way for almost all diners to enjoy his talent. I really hope he will read this and do that, so that I’m not the only one in this back and forth who’s living up to their tweets.

My love-mildannoyance relationship with Native Foods

21 Oct


I have a fondness for Native Foods. When I first went vegan a little over two years ago, and I didn’t really know what to do or what to eat, it turned out that by chance (as opposed to intention) there was a Native Foods not far me. I must have walked past the Native Foods in Westwood Village eighty-three times without ever going in or realizing it was vegan. But back then I really kinda sorta didn’t know what vegan even was.

So when I entered for the first time as a NEW VEGAN and didn’t know what I was doing, I really appreciated how friendly and helpful everyone there was. And it didn’t hurt that the food was so good.

Over time, I became a regular there, and even when Native Foods opened a bigger, nicer space in Culver City, which wasn’t all that much further from my place, I continued to go to the one in Westwood. Now part of the reason, mind you, is that the Culver City location has always been very poorly run. It’s the highest-grossing Native Foods spot, and they have a constant stream of customers, especially at lunch when the line is often out the door and onto the street, and they simply can’t handle it.

Mistakes happen frequently when you eat there, but worse, much worse, is when you try to order something to go. Every time, and I’m not exaggerating, every single time I have called in a pickup order, and I have done this well over a dozen times, something was wrong. Every time! It could range from something as small as the dressing for the salad being left out of the bag to entire entrees that were paid for not being in the bag when I got home. And often, there was more than one screw up. To the point that I gave up and would only use the Westwood spot, where I can not recall them ever making a mistake.

And then.

Well, about six months ago Native Foods finally moved out of their odd, tight space into a brand new, much bigger location next door. Way more tables, way bigger kitchen, a much more pleasant space. And at first things were great. Bosses were around, lots of managers always working, things went smoothly for the most part.

But now, six months later, I’m sorry to say, the place has been Culverized. Almost every time I go there, something goes wrong. I should have realized there were problems when they left the “We Open to the Public May 1st” sign in the front window for more than two months. How did the managers walk past this sign every day and not realize what it said and not do anything about it? It was only after I tweeted about it on July 13th that it came down.

Bone Chilling Chili Cheeseburger

This weekend I went in for the Bone Chilling Chili Cheeseburger special. And things did not go well. For starters, there was a line to the door on a Saturday night and only one register open. They have two registers at the front of this location and a third around to the side. But not since they first opened months ago have I ever seen more than one register staffed at a time. Lunch rush, dinner rush, there always seems to be only one register open. And it’s not like the place isn’t staffed. Last night for example, with a line to the door, a bunch of staffers were hanging out behind the counter joking with Adam the manager while the woman at the register struggled with a giant line. It was like the manager didn’t even notice. Then the staffers he was joking with went off to do their jobs and he pulled out his smartphone and hung out checking his email or something. It was unbelievable.

Then I tried to order the chili cheese fries and was told it was no longer available. Now you might remember, a few weeks ago, when Native Foods introduced their new menu items, they took the chili cheese fries off the menu. I watched one evening as a woman tried to order them only to be told by both the cashier and the manager that it wasn’t possible to get them, even though they said that they still had all the ingredients in house. So I tweeted about this, which led to a nice email from Native Foods in which they told me that customers would still be allowed to order the chili cheese fries, and that a memo was being sent to all Native Foods locations letting them know this, so that such a problem would never happen again. Until last night when I was told they were no longer available.

Another thing that happened last night was that I ordered a soup, the Moroccan Lentil, which is very good. However, when I order a hot bowl of soup in a restaurant, I do not want to eat it with a plastic spoon. But I had to, because I was told there were no metal spoons available, even though they did have metal forks and knives.

And one other thing I will mention about last night’s meal is that, while I’m usually very lenient with what gets called a “burger” in the vegan world, this was not something I would ever even imagine could be seen as a burger substitute.  Have you ever had, or seen, an Arby’s regular roast beef sandwich? It’s made of thin shavings of roast beef. That’s what this was like, thin shavings of seitan on a bun. It wasn’t bad but it wasn’t particularly good either, but it certainly wasn’t anything I’d ever call a burger. And the garlic fries weren’t as good as they have been in the past.

I really miss the days when this Native Foods ran smoothly. Now it’s vegan roulette. I think they are expanding faster than they can handle it, and yet their new locations are bringing in so many people interested in this kind of food that if the problems cause people to walk out or never return, it doesn’t matter to them because there’s new people streaming in the next day anyway. But at some point the slow and bad service will come back to haunt them. And just to be clear, by bad service I don’t mean unfriendly service, since almost everyone there is always friendly, it’s just long lines and mistakes that I’m talking about.

Someone from Chicago needs to show up here, preferably on the sly, and take a look at the lines to the door, only one register open, the manager busy playing with his phone, and potential customers getting frustrated and leaving. Before the loyal customers decide to take a break, too.

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